An Extensive Review of Patient Satisfaction with
Healthcare Services in Bangladesh
Volume 5 - Issue 2
Abdul Kader Mohiuddin*
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- Secretary and Treasurer, Dr. M. Nasirullah Memorial Trust, Dhaka
*Corresponding author:
Abdul Kader Mohiuddin, Secretary and Treasurer, Dr. M. Nasirullah Memorial Trust, Tejgaon, Dhaka 1215,
Bangladesh
Received: April 27, 2020; Published: May 12, 2020
DOI: 10.32474/RRHOAJ.2020.05.000205
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Abstract
Patient satisfaction is a useful measure for providing quality indicators in healthcare services. Concern over the quality of
healthcare services in Bangladesh has resulted in a loss of faith in healthcare providers, low use of public health facilities, and
increased outflows of patients from Bangladesh to hospitals abroad. The main barriers to accessing health services are inadequate
services and poor quality of existing facilities, shortage of medicine supplies, busyness of doctors due to high patient load, long
travel distance to facilities, and long waiting times once facilities were reached, very short consultation time, lack of empathy of the
health professionals, their generally callous and casual attitude, aggressive pursuit of monetary gains, poor levels of competence
and, occasionally, disregard for the suffering that patients endure without being able to voice their concerns-all of these service
failures are frequently reported in the print media. Such failures can play a powerful role in shaping patients’ negative attitudes and
dissatisfaction with healthcare service providers and healthcare itself.
Keywords: Consultation length; Patient waiting time; Rural health facilities; Unethical drug promotion; Quality of future doctors
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